Process and Outcome Measures of Care Quality

A third definitional component of my research has involved operationalizing process and outcome measures of the quality of care.  As a SAFTINet co-Investigator I have used stakeholder-engagement methods to select the processes and outcomes of care for asthma of greatest value to stakeholders.

In my research on ED and inpatient crowding, we have explored the feasibility and data quality of process and outcome measures mapped to each of the Institute of Medicine’s quality domains, and provided rationale for selection of domains and representative metrics in our peer-reviewed manuscripts.

I also co-authored two studies related to hospital process measures of care and outcomes of care; of these, the most-cited is:

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